Student Email Services
FAQs regarding email services.
- How do I activate my IIUM Google email?
- How do I activate my IIUM Live email (for Microsoft 365)?
- IIUM e-mail address
- IIUM Live Email Guidelines
- Microsoft LIVE IIUM email Info
- How to Fix Gmail Not Showing All Emails
How do I activate my IIUM Google email?
Q: How do I activate my IIUM Google email?
A:
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Username:
matricno@student.iium.edu.my -
Default password:
Uia_IC/PassportNo(e.g.,Uia_890102201234). -
Log in and change your password.
How do I activate my IIUM Live email (for Microsoft 365)?
Q: How do I activate my IIUM Live email (for Microsoft 365)?
A:
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Log in to i-Ma’luum (https://imaluum.iium.edu.my).
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Under My Services, click Office 365 – Self Register.
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Note your Live email (format:
username@live.iium.edu.my).
IIUM e-mail address
Registered students will get an IIUM e-mail address. All students will be assigned an IIUM Live e-mail address in the following format:
To check your IIUM e-mail address, login into i-Maluum (http://imaluum.iium.edu.my), then click on your photo at the top right corner, and then click on the “Profile” button. Here you will see your live IIUM e-mail address.
IIUM Live Email Guidelines
Microsoft LIVE IIUM email Info
How to Fix Gmail Not Showing All Emails
If your IIUM Gmail (Google Workspace) is missing emails, follow these troubleshooting steps:
1. Check the "All Mail" & Other Tabs
Gmail filters emails into categories.
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Click "All Mail" (left sidebar) – Shows every email, including archived ones.
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Check Promotions, Social, Updates, Spam tabs.
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Search for missing emails (use keywords/sender name).
2. Disable Gmail Filters
Filters may auto-archive or delete emails.
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Go to ⚙️ Settings → See all settings → Filters and Blocked Addresses.
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Delete/disable any suspicious filters.
3. Check "Trash" & "Spam" Folders
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Trash: Emails deleted in the last 30 days.
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Spam: False positives may hide here.
4. Increase Gmail Storage
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IIUM provides 15GB for Google Drive + Gmail.
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If full, delete old emails or empty "Trash" & "Spam" permanently.
5. Sync Issues? Refresh or Reconnect
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Browser: Clear cache (Ctrl+Shift+Del) or try incognito mode.
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Mobile App:
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Pull down to force sync.
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Go to Settings → [Your Account] → Sync Gmail.
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6. Check Forwarding & POP/IMAP Settings
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Go to ⚙️ Settings → Forwarding and POP/IMAP.
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Ensure emails aren’t being auto-forwarded or deleted.
7. Try a Different Device or Browser
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Test on Chrome/Firefox or the Gmail mobile app.
8. Contact IIUM IT Help Desk
If emails are still missing:
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Call: 03-6421 6666
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Email: servicedesk@iium.edu.my
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Walk-in: ITD Building, Gombak Campus
Prevent Future Issues
✅ Avoid overusing filters/labels.
✅ Regularly clean up storage.
✅ Check "Spam" weekly.
Note: IIUM staff/students use Google Workspace, so some features may differ from personal Gmail. 🚀