Student Email Services

FAQs regarding email services.

How do I activate my IIUM Google email?

Q: How do I activate my IIUM Google email?A:

Username: matricno@student.iium.edu.my

Default password: Uia_IC/PassportNo (e.g., Uia_890102201234).

Log in and change your password.

How do I activate my IIUM Live email (for Microsoft 365)?

Q: How do I activate my IIUM Live email (for Microsoft 365)?A:

Log in to i-Ma’luum (https://imaluum.iium.edu.my).

Under My Services, click Office 365 – Self Register.

Note your Live email (format: username@live.iium.edu.my).

IIUM e-mail address

Registered students will get an IIUM e-mail address. All students will be assigned an IIUM Live e-mail address in the following format:

username@live.iium.edu.my

To check your IIUM e-mail address, login into i-Maluum (http://imaluum.iium.edu.my), then click on your photo at the top right corner, and then click on the “Profile” button. Here you will see your live IIUM e-mail address.IIUM Live Email Guidelines

HOW TO CREATE IIUM LIVE EMAIL TO ACCESS MICROSOFT

Microsoft LIVE IIUM email Info

How to Fix Gmail Not Showing All Emails

If your IIUM Gmail (Google Workspace) is missing emails, follow these troubleshooting steps:

1. Check the "All Mail" & Other Tabs

Gmail filters emails into categories.

Click "All Mail" (left sidebar) – Shows every email, including archived ones.

Check Promotions, Social, Updates, Spam tabs.

Search for missing emails (use keywords/sender name).

2. Disable Gmail Filters

Filters may auto-archive or delete emails.

Go to ⚙️ Settings → See all settings → Filters and Blocked Addresses.

Delete/disable any suspicious filters.

3. Check "Trash" & "Spam" Folders

Trash: Emails deleted in the last 30 days.

Spam: False positives may hide here.

4. Increase Gmail Storage

IIUM provides 15GB for Google Drive + Gmail.

If full, delete old emails or empty "Trash" & "Spam" permanently.

5. Sync Issues? Refresh or Reconnect

Browser: Clear cache (Ctrl+Shift+Del) or try incognito mode.

Mobile App:

Pull down to force sync.

Go to Settings → [Your Account] → Sync Gmail.

6. Check Forwarding & POP/IMAP Settings

Go to ⚙️ Settings → Forwarding and POP/IMAP.

Ensure emails aren’t being auto-forwarded or deleted.

7. Try a Different Device or Browser

Test on Chrome/Firefox or the Gmail mobile app.

8. Contact IIUM IT Help Desk

If emails are still missing:

Call: 03-6421 6666

Email: servicedesk@iium.edu.my

Walk-in: ITD Building, Gombak Campus

Prevent Future Issues

✅ Avoid overusing filters/labels.✅ Regularly clean up storage.✅ Check "Spam" weekly.

Note: IIUM staff/students use Google Workspace, so some features may differ from personal Gmail. 🚀