Wi-Fi Services

FAQ regarding Wi-Fi issues

Get WI-FI services
How to Connect to IIUM-Student Wi-Fi
How do I connect to IIUM Wi-Fi?
Tips to fix IIUM Students WI-FI
Reporting WI-FI Issues at Mahallah IIUM Gombak
How to Fix IIUM Wi-Fi Connection Problems
How to forget SSID due to wireless maintenance
Trouble-shooting Issues Related to WI-FI
What does “Connected, no internet” mean?
Cybersecurity Tips & Tricks: Security Guidelines for Using Public Wi-Fi

Get WI-FI services

For students, connect to the IIUM-Student WiFi network, FireFox OR Edge and key in your username and password. Your username is your matric number and password is your own personal password which you have set when you activated your pin number.

How to Connect to IIUM-Student Wi-Fi

To access IIUM-Student Wi-Fi, follow these steps on your device (laptop, smartphone, or tablet):

Step 1: Select the Correct Wi-Fi Network

Go to your device’s Wi-Fi settings.
Look for the network:
- SSID (Network Name): IIUM-Student
- Security Type: Open (no password initially).

Step 2: Log In with Your IIUM Credentials

After connecting, open a web browser (Chrome, Safari, Edge, etc.).
You will be automatically redirected to the IIUM Wi-Fi login page.
- If not, manually visit: http://captive.apple.com (for iOS) or any non-HTTPS site (e.g., http://example.com).
Enter your login details:
- Username: Your matric number (e.g., G1234567).
- Password: Same as your i-Ma’luum password.
Click "Login" or "Connect".

✅ You should now be connected!

Step 3: Troubleshooting (If Connection Fails)

Disable mobile data/VPN.
Clear browser cache or try a different browser.

❌ "Authentication failed"?

Reset your i-Ma’luum password at:
🔗 https://passwordreset.iium.edu.my
Contact ICT Help Desk if locked out.

❌ Limited/No Internet?

Forget the network → Reconnect.
Restart your device.

Important Notes

📌 Valid only for IIUM students (staff must use IIUM-Staff).
📌 Do not share your credentials – misuse may lead to account suspension.
📌 Report dead zones via i-FIRST.

Need Help?

ICT Help Desk (Gombak): ☎️ 03-6421 6666
Email: servicedesk@iium.edu.my
Walk-in: Level 1, ITD Building

Enjoy seamless internet access across IIUM campuses! 🚀

How do I connect to IIUM Wi-Fi?

Q: How do I connect to IIUM Wi-Fi?
A:

Select SSID "IIUM-Student".
Log in with your matric number and i-Ma’luum password.

Q: What should I do if I experience Wi-Fi issues in my Mahallah?
A: Report via i-FIRST: https://i-first.iium.edu.my.

Tips to fix IIUM Students WI-FI

IIUM Student Wi-Fi not working? Here’s how to fix the problems

Reporting WI-FI Issues at Mahallah IIUM Gombak

لسلام عليكم ورحمة الله وبركاته

Dear IIUM Gombak students, please be informed that all problems related to the wireless at Mahallah IIUM Gombak must be reported in the new wireless support website. Please sign up and fill in the details as required.

The website link is as below:

https://wifisupport.iium.edu.my/support/login

Below are several video related to the wireless at Mahallah IIUM Gombak:

5 GHz Compatibility Check : URL: https://youtu.be/r10oAwCGK2Y
How to Connect to IIUM-Student Wi-Fi : URL: https://youtu.be/diJv__fckGE
How to Raise Ticket through IIUM-WiFi Support Portal : URL : https://youtu.be/KnBOmL7kBms

The online manual can be found here:

https://iium-wifisupport.freshdesk.com/helpdesk/attachments/61000648196

Thank you.

How to Fix IIUM Wi-Fi Connection Problems

if you're unable to connect to IIUM-Student Wi-Fi, follow these troubleshooting steps:

Step 1: Basic Checks

✅ Ensure you’re in range of an IIUM Wi-Fi hotspot (Gombak/Kuantan/Gambang/Pagoh).
✅ Restart your device (phone/laptop) and try reconnecting.
✅ Turn Wi-Fi off/on or toggle Airplane Mode for 10 seconds.

Step 2: Correct Wi-Fi Network & Login

For Students

SSID: IIUM-Student
Username: Matric number (e.g., G1234567)
Password: Same as i-Ma’luum password.

Reset your password via:
- Students: i-Ma’luum Password Reset

Step 3: Forget & Reconnect Network

Go to Wi-Fi settings → Forget "IIUM-Student".
Reconnect and re-enter credentials.

Step 4: Check for Blocked Devices

If you see "Access Denied", your device may be blocked (e.g., due to multiple failed attempts).
Wait 15 minutes or contact ICT Help Desk (03-6421 6666).

Step 5: Update Device Settings

For Windows

Press Win + R → Type ncpa.cpl → Open Network Connections.
Right-click Wi-Fi → Disable → Wait 10 sec → Enable.

For Android/iOS

Go to Settings → Wi-Fi → Advanced.
Set IP settings to DHCP (not static).

For macOS

Go to System Preferences → Network.
Select Wi-Fi → Advanced → TCP/IP → Renew DHCP Lease.

Step 6: Report Persistent Issues

If Wi-Fi still doesn’t work:

Submit a ticket via i-FIRST.
Contact ICT Help Desk:
- ☎️ 03-6421 6666 (Gombak)
- 📱 WhatsApp: 016-983 2415
- 📧 Email: servicedesk@iium.edu.my

Common Wi-Fi Errors & Fixes

Error	Solution
"Can’t connect to this network"	Forget network & reconnect
"Limited connection"	Renew IP (DHCP) or restart router
"Authentication failed"	Reset password & check credentials
"No internet access"	Wait 5 mins or report to ITD

Need Immediate Help?

Visit ITD Help Desk (Level 1, ITD Building, Gombak).
Check ITD Website for updates.

Note: Using personal routers/hotspots is prohibited in IIUM—may disrupt campus Wi-Fi! 📡

How to forget SSID due to wireless maintenance

How to forget SSID due to wireless maintenance

Use the instructions below to forget an SSID (Wireless Network) on your device as part of troubleshooting or as needed.

iPhone

Go to settings > Wi-Fi
Touch the blue “i” next to the Wi-Fi symbol of the SSID that you want to forget.
When the next page comes up, touch “Forget This Network”.
When the prompt comes up, touch “Forget”.

Apple OS X

Open "System Preferences" and open "Network".
Select the Wi-Fi adapter - Not any other networking adapters, just the Wi-Fi.
Click the "Advanced..." button.
Make sure you disconnect from the SSID using the Wi-Fi icon at the top of your computer.
In the "Preferred Networks" pane, look for the SSID.
Select the SSID and click the "minus" button to delete it.
Click “OK”, and at the next window, click “Apply”.

Android device

Touch “Settings” followed by “Connections”.
Touch Wi-Fi.
Touch the SSID under “CURRENT NETWORK”.
Touch “FORGET”.

Windows Machine

Click on the Start menu, type “Settings”, and Press enter.
Click on “Network & Internet”.
On the left-hand side, click on “Wi-Fi”.
Click on “Show available networks”.
In the window that pops up in the lower right-hand corner, right-click on the SSID that you want to forget.
Click on “Forget”.

Remember that when your password expires, is changed, or you forget the SSID, you will have to enter your credentials again to login.

When asked to trust certificate please make sure the domain is:

iiumwifilogin2.iium.edu.my
⁠iiumwifilogin3.iium.edu.my

For any inquiries, please contact the ITD Service Desk at extension 6666.

Trouble-shooting Issues Related to WI-FI

This is a general guideline to troubleshoot on why you cannot access wifi/internet at IIUM campus. Please follow each instruction step by step based on your own issue.

ISSUE 1

If you can access iMaluum but cannot access wifi with your hp and laptop, please reset your iMaluum password. If it doesn't work, please try to reset it at least twice. To reset your password, follow below steps:

First, set your hp number here (you just need to register once).

https://apex.iium.edu.my/cpwd/self_reg_stu_mobile.php

then reset your password here:

https://apex.iium.edu.my/cpwd/self_reset_stu_pwd.php

Note: If you did not receive any TAC, kindly request using the SMS service: send the following message

IIUM TACREQ yourmatricnumber to 15888 . Example : IIUM TACREQ 202073

ISSUE 2

If you can access iMaluum and can access wifi through your hp, but cannot access wifi through laptop or vice versa, please follow below steps :

Windows Notebook/Laptop

1.Try clearing your web browser history by clearing the cache and ALL the history.

2. Install other browsers such as Internet Explorer(IE) or Mozilla Firefox and use it to login instead of Google Chrome/ Microsoft Edge.

3. Removing the network adapter then installing it back(but remember do not uninstall the driver when asked to) : https://kb.wisc.edu/page.php?id=58029

4. If that does not work, then try installing malware cleaner, then run a full scan. : https://www.malwarebytes.com/adwcleaner/

5. If all fails, please bring your device to ITD ICT Services Help Desk at your respective campus during office hours.

Android

Try clearing your web browser history by clearing the cache and ALL the history.
Install other browsers such as UC Browser or Mozilla Firefox and use it to login instead of Google Chrome or default android browser.
If all fails, please bring your device to ITD ICT Services Help Desk at your respective campus during office hours.

ISSUE 3

You can access wifi through your hp and laptop but any third device failed to register or you get a message like "Your session limit has been hit."

Answer: Students are allowed to connect two devices concurrently. Any third device you try to register will fail. If you want to register/change devices, logout from either the 1st device or the 2nd device then try again. Sometimes it may take a few minutes to a few hours (Usually four hours).

ISSUE 4

You tried to change password but got an error message stating that only active students can change password.

Answer: Please visit AMAD or ODDAIL to check and update your status.

For other issues, you can contact ITD according to your campus location:

IIUM Gombak

Information Technology Division (ITD)

International Islamic University Malaysia
53100 Kuala Lumpur,
Malaysia

Tel : 603-6421 6666
Fax : 603-6421 4888
Email : servicedesk@iium.edu.my
Website: http://www.iium.edu.my/division/itd

IIUM Kuantan

Information Technology Department (ITD Kuantan)
International Islamic University MalaysiaJ

Jalan Sultan Ahmad Shah

Bandar Indera Mahkota
25200 Kuantan, Pahang Darul Makmur
Malaysia.

Tel : 609-570 4666
Fax : 609-571 6774

Email: helpdeskktn@iium.edu.my
Website: http://www.iium.edu.my/office/ocd

CFS

Information Technology Department (CFS)
International Islamic University Malaysia Gambang Campus
Administration Building
Jalan Gambang-Maran, 26300 Gambang,
Pahang Darul Makmur, Malaysia

CFS Gambang general line : 09-5183400 ext(3435) during office hours or email servicedeskcfs@iium.edu.my

Thank you.

ICT Services Help Desk

Information Technology Division

International Islamic University Malaysia

Jalan Gombak

53100 Kuala Lumpur

What does “Connected, no internet” mean?

Q: Why does my device say “Connected, no internet”?

A:
This message means your device is successfully connected to the Wi-Fi router, but the router itself is not connected to the internet. Possible causes include:

Issues with your internet service provider (ISP)
Problems with the modem or router
Temporary network configuration errors

Recommended Actions:

Restart your modem and router
Check if other devices have internet access
Contact your ISP if the issue persists

Cybersecurity Tips & Tricks: Security Guidelines for Using Public Wi-Fi

This awareness campaign emphasizes the importance of secure Wi-Fi usage in public spaces. While public Wi-Fi networks offer convenience, they can expose users to significant security risks, including data theft and unauthorized access. By adhering to the best practices outlined in the infographic below, you can safeguard your personal information and ensure your privacy. Remember, staying vigilant and implementing simple security measures can dramatically reduce your risks when using public Wi-Fi.