FAQ: ICT Services Help Desk for IIUM Student Get the password to access ICT facilities such as WiFi, i-Ta’leem, i-Ma’luum, etc. You need to activate the temporary pin number that was given to you when you enrolled/registered. You can activate your pin number at the following website: For Undergraduate – http://prereg.iium.edu.my/pinno In the activation process, you have to set your own personal password. For PG students, you have to update your biodata first before activating your pin number. You can update your biodata at the following website: http://myapps.iium.edu.my/anr/pgbio Students’ matric numbers and activated pin numbers will be used to access most of the systems and applications in IIUM. Therefore, the first thing that you must do is to activate your temporary pin numbers. Microsoft Services Microsoft Teams for Education. Quick Start guide for students. Download the PDF. Microsoft Office for free Registered students are eligible to download and install Microsoft Office 365 for free, for up to 5 devices. To download, first you must activate your IIUM live e-mail. Follow these steps: 1. Go to http://portal.office.com 2. Key in your username (your full IIUM live e-mail address) 3. Key in your password – for first time login, the password is “iium” for local students and “iium” for international students, i.e. iium followed by your IC number or iium followed by your passport number, without any space. Students who activate their IIUM Live e-mail account will get Microsoft Office for free. Students can download Office 365 and install it on their computers.Trouble-shooting Microsoft Office Issues ( Cannot Activate) First of all, uninstall any other version of Microsoft Office from the pc/laptop. You can visit here for uninstall tool provided by Microsoft: https://support.office.com/en-us/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8 Then login to www.office.com using your LIVE IIUM account and install the latest Microsoft Office 365 from the "Install Office" button.After that, open MS Word and sign in using your LIVE IIUM email account for automatic activation. Hope that helps. Thank you. How many devices can I install my student version of Microsoft Office on? You can install Microsoft Office for free on up to 15 devices in total (five installations on Windows and MAC devices, five installations on smart phones and five on tablet devices). Please note, you are only able to install the applications on devices that you personally own. Access to MSDNAA/Microsoft Imagine After you have activated your IIUM Live e-mail address, you will receive an e-mail from Microsoft Imagine, which will give you instructions on how to activate your account. https://imagine.microsoft.com/en-usWhat is Microsoft Azure Portal? (Student Guide) Microsoft Azure Portal is a web-based dashboard that allows users to access, manage, and deploy cloud services provided by Microsoft Azure. IIUM provides access to Azure for educational and research purposes, including free software, development tools, and cloud computing resources. Key Features of Azure Portal for IIUM Users 1. Free Software & Developer Tools Download Microsoft software (e.g., Windows Server, Visual Studio, SQL Server) via Azure Dev Tools for Teaching (formerly Microsoft Imagine). Access development tools for coding, AI, and data science. 2. Cloud Computing & Storage Create virtual machines (VMs) for projects. Use Azure Blob Storage for secure file storage. Deploy web apps and databases in the cloud. 3. Learning Resources Free courses on AI, cloud computing, cybersecurity (Microsoft Learn). Hands-on labs for students and researchers. 4. Research & Collaboration High-performance computing (HPC) for large-scale research. Share resources with team members securely. How IIUM Students Access Azure Portal Log in to Microsoft Azure Portal using: Students: username@live.iium.edu.my (IIUM Live email). Navigate to: "Azure Dev Tools for Teaching" (for free software). "Virtual Machines" (for cloud computing). Need Help? ICT Help Desk: 03-6421 6666 Email: servicedesk@iium.edu.my Note: Azure resources are for academic use only—commercial projects are restricted. 🚀 Cloud storage allocation for Google Workspace and Microsoft 365 We are delighted to share the latest developments on cloud storage allocation for Google Workspace and Microsoft 365. Based on Mesyuarat MAPITA No. 1/2024 dated 5th March 2024, Jabatan Digital Negara (JDN) (formerly known as MAMPU) has subscribed to Google Services under the Government Hybrid Cloud Initiative. This subscription is valid from 1st March 2024 to 28th February 2028 (4 years). Effective 1st April 2024, students will receive 10GB under Google Workspace. Furthermore, the Ministry of Higher Education (MOHE) has renewed the subscription to Microsoft 365, valid from 1st August 2024 to 31st July 2027 (3 years). However, the storage allocation remains unchanged, with students 5GB, effective 1st April 2024 for Microsoft 365. ITD acknowledges the need for additional storage capacity within the KCDIOM community. To address this, an email will be sent to KCDIOM administrators and IT coordinators, furnishing details about additional storage capacity for Microsoft 365 and Google Workspace by 25th March 2024 Google Services Google account for Student اتُه Dear IIUM Students, The Information Technology Division (ITD) would like to inform you that you can now start activating your Google Workspace for Education (GWFE) account to support your academic journey. With your GWFE account, you will have access to essential services like Gmail, Google Meet, and more. Please refer to the infographic below for detailed steps on how to activate your account and start using these features immediately. For any assistance or technical issues, feel free to contact the ITD Servicedesk at ext. 6666 or email servicedesk@iium.edu.my. Thank you and enjoy the benefits of your GWFE account! Cloud storage allocation for Google Workspace and Microsoft 365 We are delighted to share the latest developments on cloud storage allocation for Google Workspace and Microsoft 365. Based on Mesyuarat MAPITA No. 1/2024 dated 5th March 2024, Jabatan Digital Negara (JDN) (formerly known as MAMPU) has subscribed to Google Services under the Government Hybrid Cloud Initiative. This subscription is valid from 1st March 2024 to 28th February 2028 (4 years). Effective 1st April 2024, students will receive 10GB under Google Workspace. Furthermore, the Ministry of Higher Education (MOHE) has renewed the subscription to Microsoft 365, valid from 1st August 2024 to 31st July 2027 (3 years). However, the storage allocation remains unchanged, with students 5GB, effective 1st April 2024 for Microsoft 365. ITD acknowledges the need for additional storage capacity within the KCDIOM community. To address this, an email will be sent to KCDIOM administrators and IT coordinators, furnishing details about additional storage capacity for Microsoft 365 and Google Workspace by 25th March 2024.How to Create a Group Email (Mailing List) in IIUM Gmail (Google Workspace) Since IIUM uses Google Workspace for Education, staff and students can create email groups (mailing lists) for easier communication. Here’s how: For Students & Non-Admin Staff (Using Google Groups) If you don’t have admin access, you can create an unofficial Google Group: Go to Google Groups. Click "Create Group". Fill in: Group name (e.g., "MyClass2024"). Group email (will end with @googlegroups.com). Set privacy: Who can join/view/post (choose "Private" for restricted access). Add Members: Manually enter IIUM emails (@iium.edu.my or @student.iium.edu.my). Click "Create" → Members will get an invitation. ⚠️ Limitations: @googlegroups.com addresses are not official IIUM emails. Some IIUM systems may block external groups. How to Use the Group Email To send an email: Just address it to: Official IIUM group: group-name@iium.edu.my Google Group: group-name@googlegroups.com Manage members: Edit via Google Admin Console (staff) or Google Groups (students). Need Help? IIUM IT Help Desk: ☎️ 03-6421 6666 📧 servicedesk@iium.edu.my Walk-in Support: ITD Building, Gombak Campus Note: Official IIUM groups must comply with university policies. Misuse may result in termination. 🚀Make your google account more secure How to Make Your Google Account More Secure Follow these steps to enhance the security of your Google Account: Step 1: Do a Security Checkup🔗 Google Security Checkup Add or update account recovery options Turn on 2-Step Verification Remove risky access to your data Turn on screen lock on your devices Step 2: Update Your Software Keep your browser, operating system, and apps updated to prevent vulnerabilities. Update your browser Update your operating system Update your apps Step 3: Use Unique, Strong Passwords Avoid using the same password on multiple sites. Create a strong, unique password for each account. Use a password manager to help manage your passwords securely. Step 4: Remove Apps & Browser Extensions You Don’t Need Install only necessary apps and trusted browser extensions. Avoid installing apps or extensions from unknown sources. Uninstall apps/extensions you no longer use to reduce risks. Step 5: Protect Against Suspicious Messages & Content🔗 Learn more Be cautious of suspicious emails, text messages, phone calls, or web pages. Avoid clicking on links or sharing personal information with untrusted sources. Report suspicious messages to Google or relevant authorities. For further ICT inquiries:📞 Tel: 03-6421 6666 | 📱 WhatsApp: 016-9832415 | 📧 Email: servicedesk@iium.edu.my How to Turn on Google 2-Step Verification How to Turn on Google 2-Step Verification 1.Go to Settings: Open a web browser, go to myaccount.google.com, and sign in to your Google Account. 2.Open Security: Click on Security (found in the left-hand menu on a computer, or in the top horizontal menu on a phone). 3.Find 2-Step Verification: Scroll down to the "How you sign in to Google" section. Click on 2-Step Verification and then click the blue Get Started button. 4.Choose your MFA method: Google will show you your options. Choose the one that works best for you: ● Google Prompts (Recommended): A simple "Is this you?" notification pops up on your phone. You just tap Yes. ● Authenticator App: You link an app like Google Authenticator or Authy, which generates a new 6-digit code every 30 seconds. ● Text Message (SMS): Google texts a 6-digit code to your phone number whenever you log in. ● Security Key: A physical USB or Bluetooth key you plug into your device to verify it's you. Pick your preferred option, follow the quick setup prompts for it, and click Turn On. ⚠️ Important: After turning it on, make sure to scroll down to the bottom of that same page and click Backup codes. Print or write these down! If you ever lose your phone, these codes are the only way to avoid getting permanently locked out of your account. How to Import a Calendar to Microsoft Outlook (IIUM Staff/Student Email) You can import calendar events into Outlook (for IIUM email accounts) from ICS files, Google Calendar, or other email providers. Follow these steps: Method 1: Import an ICS File (e.g., from Google Calendar) Step 1: Export Calendar as ICS File From Google Calendar: Go to Google Calendar. Click ⚙️ Settings → Export calendars. A .zip file containing .ics files will download. From Other Calendars: Look for an "Export" or "Download as ICS" option. Step 2: Import into Outlook Open Outlook (Desktop App or Web). Go to Calendar view. Click Open Calendar → From File. Select the .ics file you downloaded. Choose the calendar to import into (e.g., your IIUM Outlook Calendar). Click Import. ✅ Done! Events should now appear in your Outlook calendar. Method 2: Sync Google Calendar with Outlook (Auto-Update) Step 1: Get Google Calendar’s Private iCal Link Go to Google Calendar. Click ⚙️ Settings → Settings. Under "Settings for my calendars", select the calendar you want to sync. Scroll to "Integrate calendar" → Copy the "Secret address in iCal format" link. Step 2: Add Google Calendar to Outlook Open Outlook (Desktop or Web). Go to Calendar → Right-click "Other Calendars" → Add Calendar → From Internet. Paste the iCal link from Google. Click OK. ✅ Synced! Google Calendar events will now auto-update in Outlook. Method 3: Import from Another Outlook Account (e.g., Personal Email) Open Outlook (Desktop App). Go to File → Open & Export → Import/Export. Select "Import from another program or file" → Next. Choose "Outlook Data File (.pst)" → Next. Browse and select the PST/ICS file → Next. Select Calendar → Finish. ✅ Done! The imported events will appear in your IIUM Outlook Calendar. Troubleshooting ❌ "Import Failed" Error? Ensure the file is in .ics/.pst format. Try Outlook Web (OWA) if the desktop app fails. ❌ Events Not Showing? Check filters/views in Outlook. Restart Outlook or re-import. Software Services Software are available for download Some of the software available are: · Windows 8.1 · Windows 10 · Microsoft Project · Microsoft Visio · Microsoft Access · Microsoft OneNote · Microsoft Visual Studio · and many moreWi-Fi Services Get WI-FI services For students, connect to the IIUM-Student WiFi network, FireFox OR Edge and key in your username and password. Your username is your matric number and password is your own personal password which you have set when you activated your pin number.How to Connect to IIUM-Student Wi-Fi To access IIUM-Student Wi-Fi, follow these steps on your device (laptop, smartphone, or tablet): Step 1: Select the Correct Wi-Fi Network Go to your device’s Wi-Fi settings. Look for the network: SSID (Network Name): IIUM-Student Security Type: Open (no password initially). Step 2: Log In with Your IIUM Credentials After connecting, open a web browser (Chrome, Safari, Edge, etc.). You will be automatically redirected to the IIUM Wi-Fi login page. If not, manually visit: http://captive.apple.com (for iOS) or any non-HTTPS site (e.g., http://example.com). Enter your login details: Username: Your matric number (e.g., G1234567). Password: Same as your i-Ma’luum password. Click "Login" or "Connect". ✅ You should now be connected! Step 3: Troubleshooting (If Connection Fails) ❌ No login page appears? Disable mobile data/VPN. Clear browser cache or try a different browser. ❌ "Authentication failed"? Reset your i-Ma’luum password at:🔗 https://passwordreset.iium.edu.my Contact ICT Help Desk if locked out. ❌ Limited/No Internet? Forget the network → Reconnect. Restart your device. Important Notes 📌 Valid only for IIUM students (staff must use IIUM-Staff).📌 Do not share your credentials – misuse may lead to account suspension.📌 Report dead zones via i-FIRST. Need Help? ICT Help Desk (Gombak): ☎️ 03-6421 6666 Email: servicedesk@iium.edu.my Walk-in: Level 1, ITD Building Enjoy seamless internet access across IIUM campuses! 🚀 How do I connect to IIUM Wi-Fi? Q: How do I connect to IIUM Wi-Fi?A: Select SSID "IIUM-Student". Log in with your matric number and i-Ma’luum password. Q: What should I do if I experience Wi-Fi issues in my Mahallah?A: Report via i-FIRST: https://i-first.iium.edu.my.Tips to fix IIUM Students WI-FI IIUM Student Wi-Fi not working? Here’s how to fix the problems Reporting WI-FI Issues at Mahallah IIUM Gombak لسلام عليكم ورحمة الله وبركاتهDear IIUM Gombak students, please be informed that all problems related to the wireless at Mahallah IIUM Gombak must be reported in the new wireless support website. Please sign up and fill in the details as required. The website link is as below:https://wifisupport.iium.edu.my/support/loginBelow are several video related to the wireless at Mahallah IIUM Gombak:5 GHz Compatibility Check :  URL: https://youtu.be/r10oAwCGK2YHow to Connect to IIUM-Student Wi-Fi :     URL: https://youtu.be/diJv__fckGEHow to Raise Ticket through IIUM-WiFi Support Portal :      URL : https://youtu.be/KnBOmL7kBmsThe online manual can be found here: https://iium-wifisupport.freshdesk.com/helpdesk/attachments/61000648196 Thank you.How to Fix IIUM Wi-Fi Connection Problems if you're unable to connect to IIUM-Student Wi-Fi, follow these troubleshooting steps: Step 1: Basic Checks ✅ Ensure you’re in range of an IIUM Wi-Fi hotspot (Gombak/Kuantan/Gambang/Pagoh).✅ Restart your device (phone/laptop) and try reconnecting.✅ Turn Wi-Fi off/on or toggle Airplane Mode for 10 seconds. Step 2: Correct Wi-Fi Network & Login For Students SSID: IIUM-Student Username: Matric number (e.g., G1234567) Password: Same as i-Ma’luum password. ⚠️ If login fails: Reset your password via: Students: i-Ma’luum Password Reset Step 3: Forget & Reconnect Network Go to Wi-Fi settings → Forget "IIUM-Student". Reconnect and re-enter credentials. Step 4: Check for Blocked Devices If you see "Access Denied", your device may be blocked (e.g., due to multiple failed attempts). Wait 15 minutes or contact ICT Help Desk (03-6421 6666). Step 5: Update Device Settings For Windows Press Win + R → Type ncpa.cpl → Open Network Connections. Right-click Wi-Fi → Disable → Wait 10 sec → Enable. For Android/iOS Go to Settings → Wi-Fi → Advanced. Set IP settings to DHCP (not static). For macOS Go to System Preferences → Network. Select Wi-Fi → Advanced → TCP/IP → Renew DHCP Lease. Step 6: Report Persistent Issues If Wi-Fi still doesn’t work: Submit a ticket via i-FIRST. Contact ICT Help Desk: ☎️ 03-6421 6666 (Gombak) 📱 WhatsApp: 016-983 2415 📧 Email: servicedesk@iium.edu.my Common Wi-Fi Errors & Fixes Error Solution "Can’t connect to this network" Forget network & reconnect "Limited connection" Renew IP (DHCP) or restart router "Authentication failed" Reset password & check credentials "No internet access" Wait 5 mins or report to ITD Need Immediate Help? Visit ITD Help Desk (Level 1, ITD Building, Gombak). Check ITD Website for updates. Note: Using personal routers/hotspots is prohibited in IIUM—may disrupt campus Wi-Fi! 📡How to forget SSID due to wireless maintenance How to forget SSID due to wireless maintenance Use the instructions below to forget an SSID (Wireless Network) on your device as part of troubleshooting or as needed. iPhone Go to settings > Wi-Fi Touch the blue “i” next to the Wi-Fi symbol of the SSID that you want to forget. When the next page comes up, touch “Forget This Network”. When the prompt comes up, touch “Forget”. Apple OS X Open "System Preferences" and open "Network". Select the Wi-Fi adapter - Not any other networking adapters, just the Wi-Fi. Click the "Advanced..." button. Make sure you disconnect from the SSID using the Wi-Fi icon at the top of your computer. In the "Preferred Networks" pane, look for the SSID. Select the SSID and click the "minus" button to delete it. Click “OK”, and at the next window, click “Apply”. Android device Touch “Settings” followed by “Connections”. Touch Wi-Fi. Touch the SSID under “CURRENT NETWORK”. Touch “FORGET”. Windows Machine Click on the Start menu, type “Settings”, and Press enter. Click on “Network & Internet”. On the left-hand side, click on “Wi-Fi”. Click on “Show available networks”. In the window that pops up in the lower right-hand corner, right-click on the SSID that you want to forget. Click on “Forget”. Remember that when your password expires, is changed, or you forget the SSID, you will have to enter your credentials again to login. When asked to trust certificate please make sure the domain is: iiumwifilogin2.iium.edu.my ⁠iiumwifilogin3.iium.edu.my For any inquiries, please contact the ITD Service Desk at extension 6666.Trouble-shooting Issues Related to WI-FI This is a general guideline to troubleshoot on why you cannot access wifi/internet at IIUM campus. Please follow each instruction step by step based on your own issue. ISSUE 1 If you can access iMaluum but cannot access wifi with your hp and laptop, please reset your iMaluum password. If it doesn't work, please try to reset it at least twice. To reset your password, follow below steps: First, set your hp number here (you just need to register once). https://apex.iium.edu.my/cpwd/self_reg_stu_mobile.php then reset your password here: https://apex.iium.edu.my/cpwd/self_reset_stu_pwd.php Note: If you did not receive any TAC, kindly request using the SMS service: send the following message IIUM TACREQ yourmatricnumber to 15888 . Example : IIUM TACREQ 202073 ISSUE 2 If you can access iMaluum and can access wifi through your hp, but cannot access wifi through laptop or vice versa, please follow below steps : Windows Notebook/Laptop 1.Try clearing your web browser history by clearing the cache and ALL the history.  2. Install other browsers such as Internet Explorer(IE) or Mozilla Firefox and use it to login instead of Google Chrome/ Microsoft Edge. 3. Removing the network adapter then installing it back(but remember do not uninstall the driver when asked to) : https://kb.wisc.edu/page.php?id=58029 4. If that does not work, then try installing malware cleaner, then run a full scan. : https://www.malwarebytes.com/adwcleaner/ 5. If all fails, please bring your device to ITD ICT Services Help Desk at your respective campus during office hours. Android Try clearing your web browser history by clearing the cache and ALL the history. Install other browsers such as UC Browser or Mozilla Firefox and use it to login instead of Google Chrome or default android browser. If all fails, please bring your device to ITD ICT Services Help Desk at your respective campus during office hours. ISSUE 3 You can access wifi through your hp and laptop but any third device failed to register or you get a message like "Your session limit has been hit." Answer: Students are allowed to connect two devices concurrently. Any third device you try to register will fail. If you want to register/change devices, logout from either the 1st device or the 2nd device then try again. Sometimes it may take a few minutes to a few hours (Usually four hours). ISSUE 4 You tried to change password but got an error message stating that only active students can change password. Answer: Please visit AMAD or ODDAIL to check and update your status. For other issues, you can contact ITD according to your campus location: IIUM Gombak Information Technology Division (ITD) International Islamic University Malaysia53100 Kuala Lumpur,Malaysia Tel : 603-6421 6666Fax : 603-6421 4888Email  : servicedesk@iium.edu.my Website: http://www.iium.edu.my/division/itd IIUM Kuantan Information Technology Department (ITD Kuantan)International Islamic University MalaysiaJ Jalan Sultan Ahmad Shah Bandar Indera Mahkota25200 Kuantan, Pahang Darul MakmurMalaysia.Tel : 609-570 4666Fax : 609-571 6774Email: helpdeskktn@iium.edu.myWebsite: http://www.iium.edu.my/office/ocd CFS Information Technology Department (CFS)International Islamic University Malaysia Gambang CampusAdministration BuildingJalan Gambang-Maran, 26300 Gambang,Pahang Darul Makmur, MalaysiaCFS Gambang general line : 09-5183400 ext(3435) during office hours  or email servicedeskcfs@iium.edu.my   Thank you. -- ICT Services Help Desk Information Technology Division International Islamic University Malaysia Jalan Gombak 53100 Kuala Lumpur What does “Connected, no internet” mean? Q: Why does my device say “Connected, no internet”? A:This message means your device is successfully connected to the Wi-Fi router, but the router itself is not connected to the internet. Possible causes include: Issues with your internet service provider (ISP) Problems with the modem or router Temporary network configuration errors Recommended Actions: Restart your modem and router Check if other devices have internet access Contact your ISP if the issue persists Cybersecurity Tips & Tricks: Security Guidelines for Using Public Wi-Fi This awareness campaign emphasizes the importance of secure Wi-Fi usage in public spaces. While public Wi-Fi networks offer convenience, they can expose users to significant security risks, including data theft and unauthorized access. By adhering to the best practices outlined in the infographic below, you can safeguard your personal information and ensure your privacy. Remember, staying vigilant and implementing simple security measures can dramatically reduce your risks when using public Wi-Fi. Student Email Services How do I activate my IIUM Google email? Q: How do I activate my IIUM Google email?A: Username: matricno@student.iium.edu.my Default password: Uia_IC/PassportNo (e.g., Uia_890102201234). Log in and change your password. How do I activate my IIUM Live email (for Microsoft 365)? Q: How do I activate my IIUM Live email (for Microsoft 365)?A: Log in to i-Ma’luum (https://imaluum.iium.edu.my). Under My Services, click Office 365 – Self Register. Note your Live email (format: username@live.iium.edu.my). IIUM e-mail address Registered students will get an IIUM e-mail address. All students will be assigned an IIUM Live e-mail address in the following format: username@live.iium.edu.my To check your IIUM e-mail address, login into i-Maluum (http://imaluum.iium.edu.my), then click on your photo at the top right corner, and then click on the “Profile” button. Here you will see your live IIUM e-mail address.IIUM Live Email Guidelines HOW TO CREATE IIUM LIVE EMAIL TO ACCESS MICROSOFT Microsoft LIVE IIUM email Info How to Fix Gmail Not Showing All Emails If your IIUM Gmail (Google Workspace) is missing emails, follow these troubleshooting steps: 1. Check the "All Mail" & Other Tabs Gmail filters emails into categories. Click "All Mail" (left sidebar) – Shows every email, including archived ones. Check Promotions, Social, Updates, Spam tabs. Search for missing emails (use keywords/sender name). 2. Disable Gmail Filters Filters may auto-archive or delete emails. Go to ⚙️ Settings → See all settings → Filters and Blocked Addresses. Delete/disable any suspicious filters. 3. Check "Trash" & "Spam" Folders Trash: Emails deleted in the last 30 days. Spam: False positives may hide here. 4. Increase Gmail Storage IIUM provides 15GB for Google Drive + Gmail. If full, delete old emails or empty "Trash" & "Spam" permanently. 5. Sync Issues? Refresh or Reconnect Browser: Clear cache (Ctrl+Shift+Del) or try incognito mode. Mobile App: Pull down to force sync. Go to Settings → [Your Account] → Sync Gmail. 6. Check Forwarding & POP/IMAP Settings Go to ⚙️ Settings → Forwarding and POP/IMAP. Ensure emails aren’t being auto-forwarded or deleted. 7. Try a Different Device or Browser Test on Chrome/Firefox or the Gmail mobile app. 8. Contact IIUM IT Help Desk If emails are still missing: Call: 03-6421 6666 Email: servicedesk@iium.edu.my Walk-in: ITD Building, Gombak Campus Prevent Future Issues ✅ Avoid overusing filters/labels.✅ Regularly clean up storage.✅ Check "Spam" weekly. Note: IIUM staff/students use Google Workspace, so some features may differ from personal Gmail. 🚀i-Ma'luum & i-Taleem i-Ma'luum Access for New Students Q: I’m a new student. What should I do before visiting the ICT Help Desk counter? A: New students must register their matric number in the i-Ma'luum system before approaching the ICT Help Desk counter for assistance.Please complete your registration here: https://imaluum.iium.edu.my/ This ensures your student record is active and allows us to assist you efficiently.My i-Ma'luum account shows my student status as 'DEFER'. What should I do? Q: My i-Ma'luum account shows my student status as 'DEFER'. What should I do? A: The 'DEFER' status is not under ITD purview. Students are required to refer to their respective Kulliyyah or the AMAD/CPS Office for further action. Only once your status has been updated to 'Active', your access to University systems (such as i-Ma'luum) will be restored.How do I reset my i-Ma’luum password? Q: How do I reset my i-Ma’luum password?A: Visit i-Ma’luum > SSO ID Password Reset. Verify credentials (matric no., IC/passport no., registered mobile). Get to Know Your i-Taleem (IIUM Learning Management System) Get to Know Your i-Taleem (IIUM Learning Management System) Follow these simple steps to access i-Taleem — the IIUM online learning platform: 🖥️ Step 1: Visit the i-Taleem Website🌐 https://italeemc.iium.edu.my/ 🔐 Step 2: Log in using your IIUM CAS Account Username: Your Matric Number Password: Your i-Taleem password ⚠️ If you forgot your password, please reset it via the portal or contact assistance. 📞 Need Assistance?For help or technical support:📱 WhatsApp: +6011-5649 1385 What is my first-time ITa’leem password? Q: What is my first-time ITa’leem password?A: Format: M (e.g., Matric: G1839073, DOB: 16 Nov 1984 → M841116G1839073).i-First What is i-FIRST? Q: What is i-FIRST?A: A centralized system to submit/track complaints, feedback, or inquiries. Access via https://i-first.iium.edu.my. Zoom Tips How to Record a Zoom Meeting You can record Zoom meetings for later reference, but permission depends on host settings. Follow these steps: 📹 Method 1: Host Records the Meeting (Recommended) (Only meeting hosts or co-hosts can record to Zoom Cloud.) Step 1: Start Recording As the host, click "Record" at the bottom toolbar. Choose: "Record to the Cloud" (saves to Zoom Cloud, auto-generates transcript). "Record on this Computer" (saves locally as .MP4 or .M4A). Step 2: Stop & Access Recording Click "Stop Recording" when done. Cloud recordings: Processed in ~30 mins → Sent to host’s email + Zoom Cloud. Local recordings: Saved in: Windows: C:\Users\[Username]\Documents\Zoom Mac: /Users/[Username]/Documents/Zoom 📂 Method 2: Participants Record (If Allowed by Host) If the host enables "Allow participants to record": Click "Record" → Choose local recording. Note: Participants cannot save to Zoom Cloud. Hosts receive a notification when someone records. ⚠️ Important Notes ✅ Permission Required: Hosts must enable recording in Meeting Settings (zoom.us/settings). At IIUM, Cloud Recording is preferred for storage and security. ❌ Restrictions: Always inform participants before recording (privacy laws apply). Do not record confidential/sensitive discussions without consent. 🔧 Troubleshooting ❌ No "Record" button? Ask the host to grant recording access. Check if you’re on a mobile device (some features are limited). ❌ Missing recording after meeting? Cloud recordings take time to process (check email). Local recordings may fail if storage is full. 📞 Need Help? ICT Help Desk: 03-6421 6666 Email: servicedesk@iium.edu.my Always follow IIUM’s IT policies when recording meetings! 🎥🔐How to Fix Zoom Microphone Issues Check Your Microphone is Connected If you’re using an external microphone (rather than a built-in microphone on your laptop or PC), then it may not be properly connected. For wired microphones, make sure that it is securely plugged into your computer. If it is, try using a different port to see if this makes any difference. For wireless microphones, ensure that your microphone has sufficient charge. You can try setting up and testing a microphone on Windows or fixing audio problems on Mac to see if this helps to fix Zoom microphone troubles. If you’re using a Bluetooth microphone, make sure that the Bluetooth radio is enabled on your PC or Mac. Join a Zoom Call with Audio When you first start the Zoom app, a pop-up will invite you to join with audio. If you dismiss this message, you won’t be able to use your microphone during your Zoom call until you join it with audio. To join a Zoom call with audio: Move your mouse anywhere on the Zoom screen. In the menu at the bottom of the screen, click Join Audio. If you want to automatically join with audio every time you use Zoom, check Automatically Join Audio by Computer When Joining a Meeting. Click Join with Computer Audio. Turn Off Mute in a Zoom Call One of the most common issues with Zoom calls is a muted microphone. There’s a Zoom setting that automatically starts each call with the microphone muted. This helps you to avoid accidentally saying something you shouldn’t when Zoom is starting up and you aren’t aware that others can hear you. Once you’re ready to speak, you can unmute your microphone. To unmute your microphone in Zoom: Move your mouse anywhere within the Zoom screen. In the bottom menu, click Unmute. Other participants should now be able to hear your voice. Check That You’ve Not Been Muted by the Host If you’re the host of a Zoom meeting, you have additional powers beyond those of the other participants. This includes the ability to mute anyone on the call, which allows you to turn off any unwanted background noise or distractions. If you can’t be heard on Zoom, it may be that the host of the meeting has muted you. You can send them an instant message in Zoom to ask if that is the case. To send an instant message in Zoom: Move your mouse anywhere on the Zoom screen. Click Chat in the bottom menu. You can send the message to everyone or click the drop-down to select the meeting host. Type your message at the bottom of the chat window and press Enter to send it. Select the Correct Microphone in Zoom If you have multiple audio devices set up with your computer, Zoom may be using the wrong microphone. You can quickly select which microphone you want Zoom to use from within the Zoom menu. To select your microphone in Zoom: Move your mouse within the Zoom window to bring up the menu. Click the arrow next to the Mute icon. Choose your microphone under Select a Microphone. Check Your Zoom Audio Settings Zoom has some advanced audio settings that may be causing problems with your Zoom microphone. You can tweak these settings in the app to see if it will fix Zoom microphone problems. To change the Zoom audio settings: Launch the Zoom app. Click the Settings icon in the top-right corner of the window. Select Audio from the left-hand menu. Choose the microphone you want to use by default. You can click Test Mic to ensure this is working as expected. At the bottom of the screen, you can change some key settings. These include automatically joining with audio, starting each meeting on mute, and only being heard when you are holding down the Spacebar. Click Advanced. By default, these advanced settings are set to Auto. If they’re on a different setting, try setting them to Auto to see if this fixes your Zoom microphone issues. If not, try tweaking these settings to see if it makes any difference. Close Apps That Are Using Your Microphone If another app is making use of your microphone, this could stop Zoom from being able to use it. The first thing to do is to try closing any apps that may be using your audio devices. Apps such as Apple Music, Skype, or Microsoft Teams may all make use of your microphone. Closing these apps completely might fix your Zoom microphone issues. If this doesn’t work, try using the Mac Activity Monitor or Windows Task Manager to close any processes that could be using your audio devices. Ensure Zoom Has Permission to Use Your Microphone Apps need permission to use hardware devices such as webcams and microphones. If Zoom hasn’t been granted the correct permissions, it may not be allowed to access your microphone. You can change these permission settings with just a few clicks. To allow Zoom to access your microphone on Windows: Click the Start icon. In the Pinned apps, click Settings. From the left-hand menu, select Privacy & Security. Scroll down and click Microphone under App Permissions. Ensure that both Microphone Access and Let Apps Access Your Microphone are set to the On position. Scroll down and ensure that Zoom is also set to On. To allow Zoom to access your microphone on Mac: Launch System Preferences. Select Security & Privacy. Click the Privacy tab. Select Microphone from the left-hand menu and ensure that Zoom is checked. Update Your Device Drivers If you’re having issues with your microphone in Windows, you may need to check that your device drivers are up-to-date. Updating these drivers can often fix audio issues on Windows PCs. To update audio drivers in Windows: Open the Start menu. In the search bar, type Device Manager and select the Device Manager app. In Device Manager, open the Audio Inputs and Outputs category. Right-click your webcam and select Update Driver. Select Search Automatically for Drivers. If there is an update available, follow the instructions to install it. You may need to restart your computer for the changes to take effect. Restart Your Computer It may be a cliché, but for a good reason: if you’re having trouble with your computer, try turning it off and on again. Restarting your computer may help to clear any problems that are stopping your microphone from working with Zoom. It may also shut down any processes that are hogging your audio devices and not playing nicely with Zoom. Reinstall Zoom If none of the fixes above work, you may want to consider uninstalling Zoom and reinstalling it. This may fix any problems with your current installation. To uninstall Zoom on Windows: Open the Start menu. Select Settings. From the left-hand menu, select Apps. Click Apps & Features. Scroll down to Zoom and click the three dots icon. Select Uninstall. Once the process is complete, install the Zoom app again. To uninstall the Zoom app on Mac: Launch Zoom. Click Zoom.us in the menu bar. Click Uninstall Zoom. Confirm you want to uninstall the app. Zoom will uninstall. Once completed, reinstall the Zoom app. ICT SERVICES HELPDESK ICT Services Help Desk ICT Services Help Desk The ICT Services Help Desk is the first point of contact for all IT-related support and assistance at IIUM. Below are the services and responsibilities handled by the Service Desk: Responsibilities of the ICT Services Help Desk ✅ Managing service requests, problems, and incidents✅ Addressing IT concerns of all departments and Kulliyyahs✅ Tracking and resolving customer issues✅ Assisting with employee onboarding (IT-related)✅ Monitoring and reporting service status Services Provided for IIUM Staff & Students 📶 Wi-Fi Access Assistance🛠️ Create & Manage Incident Tickets📧 University Email Support📞 Entertain Calls & Queries from Users💻 General IT-related Assistance How to Contact the ICT Services Help Desk 📞 ITD Hotline: 03-6421 6666📱 WhatsApp: 016-9832415📧 Email: servicedesk@iium.edu.myNeed help with the ICT facilities in IIUM ITD provides a one-stop ICT Services Help Desk located at the ground floor of the ITD Office. The ICT Services Help Desk provides a central point of contact for IIUM staff and students to report all IT problems, queries and service requests associated with the services provided by ITD.Locate Us| ITD Main Gombak Contact ITD Management & Branches INFORMATION TECHNOLOGY DIVISION, ITD International Islamic University Malaysia P.O. Box 10, 53100 Kuala Lumpur, Malaysia Tel : 603-6421 6666 Email (@iium.edu.my) : servicedesk Website: http://www.iium.edu.my/division/itd IT GOVERNANCE & CUSTOMER CARE  SECTION: Deputy Information Officer Tel : 603-6421 4889 Email (@iium.edu.my): Siti Zarina Muhamat ACADEMIC & STUDENT AFFAIRS SECTION: Deputy Information Officer: Hairul Laila Din Tel : 603-6421 4875 Email (@iium.edu.my): hairul_laila ADMINISTRATIVE SECTION: Deputy Director : Wan Surbani Wan Omar Tel : 603-6421 5430 Email (@iium.edu.my): Wan Surbani ADMINISTRATIVE APPLICATION SERVICES SECTION: Deputy Information Officer : Abu Hurairah Manaf Tel : 603-6421 4895 Email (@iium.edu.my): Abu Hurairah INFRASTRUCTURE SERVICES SECTION: Deputy Information Officer: Syed Mohd Hazrul Syed Salim Tel : 603-6421 4891 Email (@iium.edu.my): Syed Hazrul BUSINESS INTELLIGENCE,RESEARCH & COLLABORATIVE SECTION: Deputy Information Officer : Abu Hurairah Manaf Tel : 603-6421 4895 Email (@iium.edu.my): Abu Hurairah INFORMATION TECHNOLOGY DEPARTMENT (ITD Kuantan) Deputy Engineer : Abdul Naser bin Abdullah International Islamic University Malaysia Jalan Sultan Ahmad Shah Bandar Indera Mahkota 25200 Kuantan, Pahang Darul Makmur Malaysia. Tel : 609-570 4666 Fax : 609-571 6774 Email: helpdeskktn@iium.edu.my Website: http://www.iium.edu.my/office/ocd INFORMATION TECHNOLOGY DEPARTMENT (IIUM Medical Centre) Deputy Information Technology Officer : Mustakim bin Ahmad International Islamic University Malaysia Medical Centre (IIUMMC Jalan Sultan Ahmad Shah, 25200 Kuantan. Tel : +609 591 2500 Fax : +609 591 2699 Email : webmaster@iium.edu.my INFORMATION TECHNOLOGY DEPARTMENT (CFS) International Islamic University Malaysia Gambang Campus Deputy Director: Mohd Zahid Ridzuan Mohd Zulkifly Administration BuildingJalan Gambang-Maran,26300 Gambang,Pahang Darul Makmur,Malaysia Any matters related to CFS, please email to: cfs.enquiry@iium.edu.my LIBRARY (KNOWLEDGE MANAGEMENT) Library Management Services IIUM Dar al-Hikmah Library International Islamic University Malaysia P.O. Box 10, 53100 Kuala Lumpur, Malaysia Tel: 03-6421 4825 IIUM PAGOH Branch Campus Liaison Officer: Shahidah Mahbob International Islamic University Malaysia (IIUM) Pagoh Edu Hub KM 1, Jalan Panchor, 84600, Pagoh, Muar,Johor Darul Takzim,Malaysia Customer Service vs. Customer Support The difference between customer service and customer support is that customer support teams support a product, while customer service teams provide service to a customer.While both focus on helping customers, customer support is a specific type of customer service that involves documentation, product feedback, and technical problem solving. Customer Support The short answer is that customer support is important because support agents are key for helping resolve customer queries quickly and effectively and driving customer satisfaction. This ultimately impacts customer retention, customer lifetime value, and brand reputation. Customer Service Customer service refers to the assistance an organization offers to its customers before or after they buy or use products or services. Customer service includes actions such as offering product suggestions, troubleshooting issues, and complaints or responding to general questions. 5 strategies for delivering great customer support/service. Make support agents strategic students and staff. Ensure soft skills are just as important as “technical” ones. Support your support team. Be personable. Be fast. What are the operational hours for the ICT Help Desk at Gombak Campus? Q: What are the operational hours for the ICT Help Desk at Gombak Campus?A: Monday–Thursday: 8:30 AM – 12:30 PM, 2:00 PM – 5:00 PM Friday: 8:30 AM – 12:15 PM, 2:45 PM – 5:00 PM Weekends: Closed Contact ITD Website: https://division.iium.edu.my/itd Email: servicedesk@iium.edu.my ICT Help desk (Gombak): Level 1, ITD | Hours: Mon–Fri, 8:30 AM – 4:30 PM ICT Help desk (Kuantan): IT Department, Level 1| Email: helpdeskktn@iium.edu.my | Tel: +609-570 4666 | Hours: Mon–Fri, 8:30 AM – 4:30 PM ICT Help desk (Gambang): Information Technology Department (CFS) Administration Building | Email: servicedeskcfs@iium.edu.my | Tel: +09-5183435 | Hours: Mon–Fri, 8:30 AM – 5.00 PM ICT Help desk (Pagoh): International Islamic University Malaysia (IIUM) Pagoh Edu Hub KM 1, | Email: servicedesk@iium.edu.my  | Tel: +609 974 2601/ 2604/ 2607 | Hours: Mon–Fri, 8:00 AM – 5.00 PM What services does the ICT Helpdesk provide? ✅ Wi-Fi Configuration AssistanceWe assist staff and students in logging into IIUM Wi-Fi and other official applications. ✅ Basic Software TroubleshootingWe help diagnose simple software issues and direct users to official IIUM resources when needed. ✅ Escalation of Technical IssuesComplex or advanced technical problems will be forwarded to ITD technical teams for further action. ✅ IIUM Email SupportWe assist users in creating, accessing, or troubleshooting their IIUM email accounts. What services are NOT provided at the ITD Service Helpdesk? 🚫 PC/Laptop Repairs or Software InstallationWe do not perform any hardware repairs or install unauthorized software. 🚫 Data RecoveryWe do not recover data from damaged or corrupted devices. 🚫 Virus or Malware RemovalWe do not handle virus cleaning or malware removal on user devices. 🚫 Device Damage or Warranty ClaimsWe are not responsible for any device damage or warranty issues. Who to Contact for Admission Matters Who to Contact for Admission Matters For any inquiries or issues related to ADMISSION, please contact the appropriate office below for further assistance: 🎓 Undergraduate Admission📌 Academic Management and Admission Division (AMAD)🌐 Visit AMAD Website 🎓 Postgraduate Admission📌 Centre for Postgraduate Studies (CPS)🌐 Visit CPS Website Note: The ITD Service Desk does not handle admission-related matters. Please liaise directly with the respective offices listed above. For Postgraduate Students with "TERMINATED" Status Q: My student status shows as "TERMINATED." What should I do? A: If your status is "TERMINATED," you are required to contact the Centre for Postgraduate Studies (CPS) or your respective Kulliyyah for assistance.Please note that the ITD Help Desk does not have the authority to make changes or resolve issues related to academic status.For Undergraduate Students with "TERMINATED" Status Q: My student status shows as "TERMINATED." What should I do? A: If your status is "TERMINATED," you are required to contact the AMAD Office (Academic Management and Admission Division) or your respective Kulliyyah for further assistance.Please note that the ITD Help Desk does not have the authority to make changes or resolve issues related to academic status.Cybersecurity Cybersecurity Tips & Tricks: Awareness for Multi-Factor Authentication (MFA) Cybersecurity - Multi Factor Authentication(MFA) FAQ & Guide: How to Enable Multi-Factor Authentication (MFA) for Microsoft 365 FAQ & Guide: How to Enable Multi-Factor Authentication (MFA) for Microsoft 365 What is MFA? Multi-Factor Authentication (MFA) requires you to provide two or more verification methods to access your account, adding extra security beyond just your password. Why is MFA important? MFA helps protect your account from unauthorized access, even if your password is compromised. When will MFA be enforced? Starting 28 January 2026 MFA will be mandatory for all IIUM Microsoft 365 @live users. How to set up MFA on your Microsoft 365 account: Step 1: Install Google Authenticator Open the Google Play Store (Android) or Apple App Store (iOS) on your mobile device. Search for “Google Authenticator”. Select Google Authenticator by Google LLC. Tap Install and wait for the installation to complete. Once installed, open the app to begin the MFA setup process. Video Guide:For a step-by-step video on installing Google Authenticator, please refer to:https://youtu.be/Aoe1HvtWCKs?si=xjubS-wN1HJnrpkyStep 2: Sign in to your Microsoft 365 account Go to https://mysignins.microsoft.com/security-info Enter your IIUM @live email and password. Step 3: Begin MFA registration You will be prompted to start the MFA setup process. Step 4: Choose Your Preferred Verification Method You can select from the following options: Google Authenticator App (Recommended) Open the app and tap “+”. On the Microsoft 365 setup screen, click “Set up a different authentication app.” Select “Scan a QR code.” Scan the QR code displayed on the screen. Enter the 6-digit code shown in the app to complete the setup. Email Verification Use your IIUM email address for verification: Staff: @iium.edu.my Students: @student.iium.edu.my Phone Number (Text or Call) Enter your mobile phone number and choose to receive a verification code via SMS or phone call. Step 5: Complete the setup Follow the on-screen instructions to verify your chosen method. Confirm setup by approving a test notification or entering a code. Step 6: You're done! Your account is now protected with MFA. You will be prompted for the second verification each time you log in from a new device or browser. Tips and reminders: The Authenticator app provides the best security and ease of use. Keep your phone accessible when signing in. Update your phone number or authentication method anytime via https://mysignins.microsoft.com/security-info Contact ITD Support if you lose access to your authentication method. Also don’t  forget to update your password regularly to further enhance account security How to Turn on Google 2-Step Verification How to Turn on Google 2-Step Verification 1.Go to Settings: Open a web browser, go to myaccount.google.com, and sign in to your Google Account. 2.Open Security: Click on Security (found in the left-hand menu on a computer, or in the top horizontal menu on a phone). 3.Find 2-Step Verification: Scroll down to the "How you sign in to Google" section. Click on 2-Step Verification and then click the blue Get Started button. 4.Choose your MFA method: Google will show you your options. Choose the one that works best for you: ● Google Prompts (Recommended): A simple "Is this you?" notification pops up on your phone. You just tap Yes. ● Authenticator App: You link an app like Google Authenticator or Authy, which generates a new 6-digit code every 30 seconds. ● Text Message (SMS): Google texts a 6-digit code to your phone number whenever you log in. ● Security Key: A physical USB or Bluetooth key you plug into your device to verify it's you. Pick your preferred option, follow the quick setup prompts for it, and click Turn On. ⚠️ Important: After turning it on, make sure to scroll down to the bottom of that same page and click Backup codes. Print or write these down! If you ever lose your phone, these codes are the only way to avoid getting permanently locked out of your account. SSO MFA User Manual Dear All IIUM Staff and Students, Assalamu’alaikum wbt, Please be informed that the Information Technology Division (ITD) is enforcing Multi-Factor Authentication (MFA) / 2-Step Verification for all IIUM Google accounts that have not yet set up MFA. Google 2-Step Verification Guide Why is this necessary? Every month, approximately 5 to 6 IIUM Gmail account credentials are compromised.Implementing 2-Step Verification adds an essential layer of security to safeguard your official email, personal data, and university information from cyber threats. Action Required by 30th September 2026 All staff and students who have not yet enabled Google 2-Step Verification are required to complete the enrollment process on or before 30th September 2026. Important: Please do NOT wait until the final deadline to enroll. Enrolling early will prevent potential account lockouts and ensure a smooth transition before enforcement begins. How to Set Up Google 2-Step Verification We have attached a step-by-step user guide to this email (Google 2-Step Verification Setup Guide). Quick Summary of Steps: Prepare Your Mobile Device: Download and install the Google Authenticator app from the Google Play Store or Apple App Store. Access Security Settings: Log in to your IIUM Google Account on a desktop browser. When prompted with "Don't get locked out", click ENROLL. Set Up Authenticator: Go to 2-Step Verification > Second steps > Authenticator. Link Your Device: Open the Google Authenticator app on your phone, tap the + icon, select Scan a QR code, and scan the code shown on your desktop screen. Verify & Activate: Enter the 6-digit code generated by the app on your computer, click Verify, and then click Turn on to finalize. Need Assistance? If you encounter any technical issues during the setup process, please reach out to the ITD Service Desk: Email: servicedesk@iium.edu.my Extension: Ext. 6666 WhatsApp: 016-9832415 Thank you for your cooperation in keeping our IIUM digital community secure. Wassalam, Information Technology Division (ITD)Adobe Cloud What is Adobe Creative Cloud? Q: What is Adobe Creative Cloud?A: Adobe Creative Cloud (CC) is a collection of professional software for graphic design, video editing, web development, photography, and more. It includes popular apps like: Photoshop (image editing) Illustrator (vector graphics) Premiere Pro (video editing) InDesign (publishing/layout design) Acrobat Pro (PDF editing) 20+ other creative tools Q: Is Adobe CC free for IIUM users?A: Yes! IIUM provides free access to Adobe Creative Cloud for staff and students under its institutional license.How do I get Adobe Creative Cloud? Q: How do I get Adobe Creative Cloud?A: For Students: Access through ITD’s free software program (check i-FIRST for announcements). Q: How many devices can I install Adobe CC on?A: Typically 2 devices per user (e.g., laptop + desktop). Q: Can I use Adobe CC on personal devices?A: Yes, but you must log in with your IIUM-licensed Adobe account.How do I log in to Adobe CC? Q: How do I log in to Adobe CC?A: Open any Adobe app (e.g., Photoshop). Sign in with: Email: Your IIUM email (e.g., username@iium.edu.my). Password: Your IIUM email password (or Adobe-specific password if provided by ITD). Q: What if I get a "License Expired" error?A: Contact ICT Help Desk to renew your access.Are all Adobe apps included? Q: Are all Adobe apps included?A: Most apps are included, but some specialized tools (e.g., Substance 3D) may require separate licensing. Q: Is cloud storage included?A: Yes, but with limited space (usually 100GB). For larger storage, use IIUM OneDrive/Google Drive. Q: Can I use Adobe Fonts (Typekit)?A: Yes! All fonts in the Adobe Fonts library are free to use for IIUM projects.Policies Q: Can I use Adobe CC for commercial work?A: No. The license is only for academic/non-commercial use. Q: What happens when I graduate/leave IIUM?A: Access expires. Backup your files before leaving!Admission Matters Who to Contact for Admission Matters Who to Contact for Admission Matters For any inquiries or issues related to ADMISSION, please contact the appropriate office below for further assistance: 🎓 Undergraduate Admission📌 Academic Management and Admission Division (AMAD)🌐 Visit AMAD Website 🎓 Postgraduate Admission📌 Centre for Postgraduate Studies (CPS)🌐 Visit CPS Website Note: The ITD Service Desk does not handle admission-related matters. Please liaise directly with the respective offices listed above.