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How to Login

I-FIRST Ticket Management For Supervisor

Two Ways 1) Click on this link: Ticket Listing (iium.edu.my)  Or 2) Click on the Sign In [1], ...

RHB MySiswa Debit Card-i

iMaluum

This manual serves as a guide for students to submit their application for RHB MySiswa Debit Card...

Mahallah Online Application (MOA) for New Students

iMaluum

This manual serves as a guide for students to submit their application for the Mahallah Online Ap...

Manager Close The Ticket

I-FIRST

The manager logs in to the IIUM HelpDesk to view and manage the ticket. Click Here 1. On top of...

Person In Charge Job Done The Ticket

I-FIRST

The person in charge logs in to the IIUM HelpDesk to view and manage the ticket. Click Here 1. ...

How PIC Update Progress of The Ticket?

I-FIRST

The person in charge will receive a notification of a new ticket assigned to them. The notificat...

How Supervisor Assign The Ticket to PIC?

I-FIRST

  The supervisor logs in to the IIUM HelpDesk to view and manage the ticket. Click Here 1. On ...

How Manager Manage New Ticket From User?

I-FIRST

The manager will receive a notification of a new ticket assigned to their KCDIO. The notificatio...

README FIRST: Updates On MYREPO

IIUM MyRepository (MyRepo)

Improvement: June 2022 MyRepo has recently upgraded its system as a necessary preparation for fu...

Invalid User

FAQ: ICT Services Help Desk Microsoft 365

Close browser and restart again.      

Ticket Listing

I-FIRST Ticket Management For Supervisor

This is the main list of currently available tickets for the Supervisor. From here on, an Agent i...

500 Error

iAttend

These are the manual guide if the student gets an error after login in to i-attend. We advise th...

Error 500 : Email Not Found

IIUM ICOS (Compound System)

These are the manual guide if the student gets an error after clicking the button appeal through ...

Check Google Storage

FAQ: ICT Services Help Desk GOOGLE (G Suite/Gmail)

   

Ticket Create

I-FIRST Ticket Management For ServiceDesk Manager

Create A Ticket Navigate to Ticket Management and click on the New Ticket button.   Describe...

Ticket View

I-FIRST Ticket Management For ServiceDesk Manager

  Ticket Info [1] shows the Ticket ID, Service Name, Service Category, and Service Details T...

Ticket Listing

I-FIRST Ticket Management For ServiceDesk Manager

This is the main list of currently available tickets for the ServiceDesk Manager. From here on, a...

How To Login

I-FIRST Ticket Management For ServiceDesk Manager

Two Ways 1) Click on this link: Ticket Listing (iium.edu.my)  Or 2) Click on the Sign In [1], ...

Ticket View

I-FIRST Ticket Management For Supervisor

  Ticket Info [1] shows the Ticket ID, Service Name, Service Category, and Service Details T...

HOW TO USE 'SECTION'

"iTA'LEEM: GUIDELINES FOR BEGINNERS"