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FAQ: ICT Services Help Desk Adobe Cloud

Q: Can I use Adobe CC for commercial work?A: No. The license is only for academic/non-commercial ...

How to Record a Zoom Meeting (IIUM Students & Staff Guide)

FAQ: ICT Services Help Desk Zoom Education for IIUM

You can record Zoom meetings for later reference, but permission depends on host settings. Follow...

Who to Contact for Admission Matters

FAQ: ICT Services Help Desk

Who to Contact for Admission Matters For any inquiries or issues related to ADMISSION, please co...

SFS Issue Already Closed

FAQ: ICT Services Help Desk ICT SERVICES HELPDESK

Issue: SFS Issue Already Closed Important Information:For any SFS (Student Financial Services) i...

Access CAM Entry

FAQ: ICT Services Help Desk ICT SERVICES HELPDESK

Issue: Lecturer Cannot Access CAM Entry Steps to Resolve: Browse MyApps PortalGo to myapps.ii...

i-Ma'luum Access for New Students

FAQ: ICT Services Help Desk ICT SERVICES HELPDESK

Q: I’m a new student. What should I do before visiting the ICT Help Desk counter? A: New student...

For Postgraduate Students with "TERMINATED" Status

FAQ: ICT Services Help Desk ICT SERVICES HELPDESK

Q: My student status shows as "TERMINATED." What should I do? A: If your status is "TERMINATED,"...

What services are NOT provided at the ITD Service Helpdesk?

FAQ: ICT Services Help Desk ICT SERVICES HELPDESK

  🚫 PC/Laptop Repairs or Software InstallationWe do not perform any hardware repairs or instal...

What services does the ICT Helpdesk provide?

FAQ: ICT Services Help Desk ICT SERVICES HELPDESK

  ✅ Wi-Fi Configuration AssistanceWe assist staff and students in logging into IIUM Wi-Fi and ...

How to Connect to IIUM-Student Wi-Fi

FAQ: ICT Services Help Desk Wi-Fi Services

To access IIUM-Student Wi-Fi, follow these steps on your device (laptop, smartphone, or tablet): ...

How to Print Class List in IIUM

FAQ: ICT Services Help Desk Application

For Lecturers & Academic Staff Method 1: Via SIS (Student Information System) Log in to I...

What is Microsoft Azure Portal? (For IIUM Students & Staff)

FAQ: ICT Services Help Desk Microsoft 365

Microsoft Azure Portal is a web-based dashboard that allows users to access, manage, and deploy c...

How to Download an Attendance List from Microsoft Teams (IIUM Classes)

FAQ: ICT Services Help Desk Microsoft Teams

For Lecturers (Meeting Organizers) If you host a Teams meeting (e.g., for lectures), follow thes...

How to Remove a Scheduled Invitation from Google Calendar (IIUM Account)

FAQ: ICT Services Help Desk GOOGLE (G Suite/Gmail)

If you’ve sent a Google Calendar invite and need to cancel or delete it, follow these steps: Met...

How to Fix Gmail Not Showing All Emails (IIUM Student/Staff Accounts)

FAQ: ICT Services Help Desk GOOGLE (G Suite/Gmail)

If your IIUM Gmail (Google Workspace) is missing emails, follow these troubleshooting steps: 1. ...

How to Import a Calendar to Microsoft Outlook (IIUM Staff/Student Email)

FAQ: ICT Services Help Desk GOOGLE (G Suite/Gmail)

You can import calendar events into Outlook (for IIUM email accounts) from ICS files, Google Cale...

How to Register for "Going Abroad Self-Registration" for IIUM Email Access

FAQ: ICT Services Help Desk ICT SERVICES HELPDESK

How to Register for "Going Abroad Self-Registration" for IIUM Email Access If you are an IIUM st...

How to Enable 2SV for Microsoft 365 (Staff Live Email)

FAQ: ICT Services Help Desk Microsoft 365

How to Enable 2SV for Microsoft 365 (Staff Live Email) Step 1: Log in to Your IIUM Microsoft Acc...

How to Enable 2SV for IIUM Email (Google Workspace)

FAQ: ICT Services Help Desk GOOGLE (G Suite/Gmail)

1. What is 2-Step Verification (2SV)? 2SV adds an extra layer of security to your IIUM account (...

Reporting Phone Issues (For IIUM Staff)

FAQ: ICT Services Help Desk ICT SERVICES HELPDESK

Reporting Phone Issues (For IIUM Staff) If you are facing issues with your office phone, please ...