ICT Services Help Desk

ICT Services Help Desk

The ICT Services Help Desk is the first point of contact for all IT-related support and assistance at IIUM. Below are the services and responsibilities handled by the Service Desk:

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Responsibilities of the ICT Services Help Desk

✅ Managing service requests, problems, and incidents
✅ Addressing IT concerns of all departments and Kulliyyahs
✅ Tracking and resolving customer issues
✅ Assisting with employee onboarding (IT-related)
✅ Monitoring and reporting service status

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Services Provided for IIUM Staff & Students

📶 Wi-Fi Access Assistance
🛠️ Create & Manage Incident Tickets
📧 University Email Support
📞 Entertain Calls & Queries from Users
💻 General IT-related Assistance

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How to Contact the ICT Services Help Desk

📞 ITD Hotline: 03-6421 6666
📱 WhatsApp: 016-9832415
📧 Email: servicedesk@iium.edu.my