Search Filters
Content Type

Exact Matches
Tag Searches
Date Options
Updated after
Updated before
Created after
Created before

Search Results

466 total results found

Super Admin - Manage Module

I-FIRST

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Modules Button Cre...

Super Admin - Manage Counters

I-FIRST

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Counters Cr...

Super Admin / Manager / Supervisor - Manage Service Detail

I-FIRST

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Service Deta...

Super Admin / Manager / Supervisor - Manage Service

I-FIRST

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Service C...

Super Admin - Manage Service Category

I-FIRST

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Service Cate...

Super Admin - Manage Email Notifications

I-FIRST

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Email Notifi...

Super Admin - Manage Service Level Agreement

I-FIRST

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Service Level ...

Super Admin - Manage Ticket Status

I-FIRST

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Ticket Status ...

Super Admin - Manage Ticket Type

I-FIRST

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Ticket Type ...

Ticket View

I-FIRST Ticket Management For Agent/Support

  Ticket Info [1] shows the Ticket ID, Service Name, Service Category, and Service Details T...

Manage Microsoft Onedrive Guidelines

FAQ: ICT Services Help Desk Microsoft 365

If you don't have OneDrive installed, download the latest version. Select the Start button...

Ticket Listing

I-FIRST Ticket Management For Agent/Support

This is the main list of currently available tickets for the agents/support. From here on, an age...

How to Login

I-FIRST Ticket Management For Agent/Support

Two Ways 1) Click on this link: Ticket Listing (iium.edu.my)  Or 2) Click on the Sign In [1], ...

Super Admin - Manage Agent

I-FIRST

1.    Click Administrator Tab 2.   Click Administration Menu 3. Click Agents Module Crea...

Super Admin - Manage Role

I-FIRST

1.    Click Administrator Tab 2.   Click Administration Menu 3. Click Roles Module Creat...

Manage Gmail Guidelines

FAQ: ICT Services Help Desk GOOGLE (G Suite/Gmail)

HOW TO MOVE OR COPY MAIL FROM ONE GMAIL ACCOUNT TO ANOTHER

Information not updated at live account

FAQ: ICT Services Help Desk Microsoft 365

Student to update 365 profile or reset password for live account.

IIUM Live Email Guidelines

FAQ: ICT Services Help Desk FOR IIUM STUDENTS

HOW TO CREATE IIUM LIVE EMAIL TO ACCESS MICROSOFT

Manage Google Drive Guidelines

FAQ: ICT Services Help Desk GOOGLE (G Suite/Gmail)

Google will no longer provide free unlimited storage starting from July 2022. We have also announ...

Super Admin / Manager / Supervisor - Manage Service Specification

I-FIRST

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Service Specif...