Service Desk Counter: Do’ and Don’t

1. Respect your customers.
2. Be Honest
3. Take Responsibility
4. Always Put Yourself in The Customer’s Shoes
5. Express Your Gratitude

1. Don’t Make Things Overly Complicated
2. Don’t Be Indifferent
3. Don’t Treat Customers as Transactions
4. Don’t Ignore Customer Feedback
5. Don’t Be Afraid of Complaints